BOOKING POLICY
Please carefully read the following Terms & Conditions before confirming your booking ...
MUIRS TOURS
BOOKING POLICY / TERMS & CONDITIONS
📑 CANCELLATION POLICY
Payment Requirement:
Full payment is due 30 days prior to booking date.
Cancellation policy:
14 – 10 days: 30% of trip value is retained by Muirs Tours. Balance will be refunded.
9 days or less: 100% cancellation penalty applies.
​
Weather Cancellations and Delays: A delay and / or cancellation due to weather is at the discretion of your skipper and will be communicated accordingly. Generally, a trip will cancel or be delayed due to exceptionally strong sea conditions where it is deemed to be unsafe for passengers and crew to travel on a given day. We recommend allowing a three-day window in your itinerary to provide flexibility for your guests, should weather affect activity plans.
If the weather prevents access to the sea (and the remainder of the experience can proceed) the boat and fishing component will be exchanged for a Heli Craypot Lift and extended cultural highlights, including Marae visit and carving interpretation in lieu.
Weather considerations will be communicated by phone at least 48 hours prior to your booking date. Should weather affect the experience and cancel all arrangements, 70% of the total booking cost will be refunded.
​
If you are unsure of any of the above, or have any questions, please feel free to get in touch 021 33 99 93
📑 PAYMENT TERMS
When you book your tour, we ask for a $250 Deposit paid online via PayPal to confirm the reservation.
​
Once the deposit is paid, we will give you a call and confirm the tour and what we can do for you, so you get the most out of the day.
Until the deposit is paid dates may still be available to another fisherman. You will receive a confirmation email once we have received your deposit payment. If you have not received this, please call and we can help you through the process.
We would ask that the remaining balance is to be paid in full prior to the departure of your charter directly into our
Bank Account: MUIRS TOURS 03-0474-0032493-00
​
If you have any questions, please don’t hesitate to call on 021 33 99 93
📑 ALCOHOLIC BEVERAGES ONBOARD
BYO alcohol is permitted onboard, but remains at the captain’s discretion, as the safety to other guests and the safety of the boat is paramount.
📑 KEEPING FISH FOR THE TABLE
If you wish to keep fish for the table, please bring a suitable chilly bin that will ensure your catch will stay on ice/chilled for your travels home.
📑 SAFETY ONBOARD
We take your safety very seriously, please advise us at the time of booking if you have any medical conditions which we need to be aware of. We also ask that you tell us of any allergies or food related issues so we can cater accordingly. Please advise us of this well in advance of your trip. This will be covered in our onboard safety briefing.
📑 MECHANICAL DIFFICULTIES
If for any unforeseen circumstances, due to mechanical difficulties, the boat is unable to leave, we will work to reschedule to a date that best suits you.
